RETURN & EXCHANGE
Bozidara has a 14-days-return policy: any unwanted items must be shipped within 14 days of receipt. Items must be returned in perfect condition. Please note that returns are not accepted unless the item is faulty. This is because each item is hand made to order.
Please contact us by email at firstname.lastname@example.org
Once your inquiry has been confirmed, you will receive an email containing your returns instructions and details about the next steps to take.
Refunds will be processed as soon as returned items have been checked and accepted by Bozidara.
Items must be returned to us in perfect condition.
Items must not have been worn, washed or altered in any way, and must not show any signs of use.
Items must be returned with all original labels and packaging received with the order.
All returns should be requested before you send your item back to us to allow for easy identification and prompt processing. Unidentified returns will be returned to the sender.
We have made every effort to display the colours of our products that appear on Bozidara as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.
Please be aware that as all of Bozidara pieces are hand knitted by individual order, the waiting times may take 4-6 weeks. Bozidara does not accept cancellations if waiting times are longer than expected.
All packages are shipped from the Czech Republic.