Exchanging your refund
Because i want my client happy, Items are exchangeable into a different colour, or for store credit. All exchanges are based on stock availability. As all the items are hand knitted waiting times may vary. But all pictures are true to the reality.I dont use any filter or photoshop on my pictures. Don’t hesitate to contact me, I send you an example for free so that you can see the colour and touch the material.
Waiting time
All of my pieces are hand knitted with love and care. Please be aware that as all of my pieces are hand knitted by individual order and wish of each client, the waiting times may take 4-6 weeks. I do not accept cancellatioks if waiting times are longer than expected. I do my best to get all of your orders out to you as soon as possible. Thank you for comprehension and your patience.
Returns
Bozidara has a 14 days return policy : any unwanted items must be shipped within 14 days of receipt. Items must be returned in perfect condition. Please note that returns are not accepted unless the item is faulty. This is because each item is hand made to order. If there is an issue, then please contact Bozidara at info@bozidara.com to explain the concern.
Taxes and duties

Please note that any import taxes or duties are to be paid by the purchaser.

Shipping
All packages are shipping from czech republic (Europe). All orders are traceable via the courier website using the tracking number prpvided to you via email.
CZ : 200,- Kc
UK: 1000,- Kč
Other countries EU: 400,- Kč
Canada: 2000,- Kč
Rest of world : 900,- Kč
Care

Dry clean or hand wash in cold water, lay flat to dry. Never put your wool garment in the washing machine or dryer. As the yarn has not been treated with anti-shrink or fixing agents, please take extra care when washing garments. I recommend a cool hand wash with liquid wool detergent, roll it in a towel to gently squeeze out excess water and lie flat in the shade to dry.

100% natural wool may pill, as it has not been treated with synthetic coating. If pilling does occur do not despair. This is a natural process where friction causes the short fibres to migrate to the surface. Once removed these will disappear. Please use a wool shaver to gently get rid of any bobbly bits and smooth your product.